Privacy Policy

This Privacy Notice (the “Notice”) describes how XPERTS MATRIX INFORMATION TECHNOLOGY NETWORK SERVICE (“Xperts”, “we”, “our” or “us”) collects, uses, and protects your personal information when you use our digital lock management platform available at https://locks.makemybiz.app and related services (collectively, the "Platform"). This Platform provides software solutions for managing digital locks and access controls and does not engage in the sale of physical lock products.

Scope of the Policy

This Policy applies to all users of our Platform, including administrators, businesses, and end-users who interact with our digital lock solutions.

Information We Collect

Information Provided by Users When you register or interact with our Platform, we may collect:
- Contact Information: Name, company name, email address, and phone number.
- Account Credentials: Username and password for account security.
- Device Access Data: Device identifiers and lock access credentials.
- Usage Details: Data related to lock access, user roles, and permissions.
Automatically Collected Information We automatically collect certain technical information when you use the Platform:
- Device Information: IP address, browser type, and device identifiers.
- Usage Data: Interactions with the Platform, timestamps, and access logs.
- Cookies and Tracking Technologies: Used to enhance functionality and analyze user behavior.

How We Use Your Information We use the information collected to:

Provide and maintain the Platform, including managing digital lock access and permissions.
Authenticate and secure user accounts.
Communicate important updates, notifications, and support information.
Improve Platform functionality and user experience through analytics.
Detect and prevent fraudulent or unauthorized activities.

Sharing of Information We may share your information in the following circumstances:

With service providers assisting in platform operations, such as locks manufacturers, hosting and security.
With authorized personnel within your organization for lock access management.
As required by law or to protect our rights, safety, and property.
In connection with a business transfer, merger, or acquisition.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Correction: You may access and update your personal information through your account settings.
Email Preferences: You can opt out of marketing emails by using the unsubscribe link provided in our emails. Transactional emails will still be sent as needed.
Cookies: You can manage your cookie preferences through your browser settings.

Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on the Platform with the latest revision date.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: support@makemybiz.app

Address: Office 1301, Al Musalla Tower, Bur Dubai, Dubai, UAE.

Phone: +971 48873177

By using our Platform, you consent to the practices described in this Privacy Policy. If you disagree with this Policy, please do not use our services.